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Delegate Your Way to
Success - Part 3 of 3
“Surround yourself with the best
people you can find, delegate, and don't interfere as long as the policy
you've decided upon is being carried out.”
– Ronald Reagan
“Leadership is the ability to decide
what is to be done and then get others to do it.”
– Dwight D. Eisenhower
In parts 1 and 2 of this 3 part series
on delegation, I hope I convinced you that delegating to others is a
good idea.
Now – finally - let’s turn our
attention to the nuts and bolts of effective delegation.
How to Delegate
Suppose you are overseeing a group of
people about to assemble a jigsaw puzzle. You have several ways to
approach this task. You could ...
- hide the picture of the finished
puzzle, then stand over their shoulders and direct them on the
assembly piece by piece.
- show them the picture of the
finished puzzle and still direct them on the assembly piece by piece.
- show them the picture of the
finished puzzle and check on progress periodically
- show them the picture of the
finished puzzle and make yourself available for assistance if needed.
- show them the picture of the
finished puzzle and ask them to contact you only after the work is
done.
- Option 1 goes well beyond
micro-managing and all the way to being a complete waste of your time.
I can’t think of a good reason to give a job to employees without
letting them know what outcome is expected.
- Option 2 can be either
micro-managing (bad) or training (good.)
- Options 3 through 5 are forms of
delegation. Various facts will help determine how much follow-up and
supervision is needed, such as the skill level of the people involved
and how critical the job may be.
Here’s a guideline for your
consideration, assuming that the people doing the task are up to the
job:
Let people know what outcome is
expected and then get the heck out of their way. Make yourself available
but make yourself scarce. Delegate results – not methods.
When you delegate to others, you’re
delegating authority but not the ultimate responsibility for the
outcome. That stays with the leader. Sure, you give folks responsibility
for a job and even for an entire department, and you hold them
accountable. But you still must stay in contact and make sure they are
on track. Your employees may shirk their responsibility, but if you’re
following up you’ll know about it before things get too far off course.
So, whenever you delegate to someone, keep a record of it and set up a
reasonable reporting/follow-up schedule, something like this:
- Task delegated:
- Person to whom this task was
delegated:
- Expected outcome:
- Timeframe for completion:
- Progress reports/follow-ups on these
dates:
Both you and the person to whom you’ve
delegated need to agree to the schedule and to the desired outcome. You
might include a list of resources needed, and you also might make note
of the expected amount of progress at each of your follow-up dates.
Develop Your People
Go back and look at the items numbered
1 – 5 above. Specifically, 3 through 5 are related to various aspects of
the employee’s readiness to accept more responsibility and less direct
supervision: job skills, attention span, dependability, and so on.
By taking a big-picture approach to
those 3 levels, you can build a system of performance reviews,
promotions and rewards based on how much direct supervision each of your
people needs. You can certainly afford to pay more to people who require
less of your time and attention. People like that free you up for
planning, leadership and other critical work to help you build your
business.
You always get more of the behavior you
reward. So, consider rewarding your folks for moving up the “delegation
ladder”, for accepting more responsibility and for freeing up your
precious time.
Bottom line: If you don’t delegate –
and do it effectively - your business will never realize its potential
and you won’t have a life outside your company.
< Part 2
Bill Collier is the author of “How to
Succeed as a Small Business Owner … and Still Have a Life” and is
the St. Louis area coach for The Great Game of Business. He helps
businesses teach their employees to think and act like owners. He can be
reached at 314-221-8558 or bill@collierbiz.com.
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